Housing Officer
Leeds
3 months +
39 hours pw
£15- £19 PAYE + holiday pay ph (DOE)
Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices.
Key Responsibilities of the Housing Officer:
Acting as the first point of contact for customers living within shared ownership and leasehold properties
Managing rent arrears cases and enquiries
Maximising income collection for the business, including rent and service charges
Negotiating feasible repayment plans for customers
Managing complaints of anti-social behaviour
Liasing with third party property management agents, developers and customers
Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
Attending court to represent the organisation at repossession hearings
Supporting the team with regards to customer feedback, including customer satisfaction surveys
Maintaining accurate records of customer accounts and changes to existing accounts
Requirements of the Housing Officer:
1 year + worth of property management experience in affordable housing or private rental sector