Social Housing Assessment And Lettings Officer

Social Housing Assessment and Lettings Officer Pay: £21.41 PAYE / £28.19 Umbrella Job Type: Temporary (until March 2027) Location: WembleyOverview We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key. Day-to-Day Responsibilities Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits Register and manage new and existing housing applicants, ensuring records are accurate and up to date Prioritise applicants and allocate appropriate banding in line with allocations policies Prepare and issue decision letters, clearly outlining outcomes and review rights Support the administration of a choice-based lettings system, including advertising properties and managing bids Make nominations and allocations to available social housing, ensuring minimal void periods Provide clear advice to applicants regarding offers and implications of refusals Liaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes Handle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives Identify and escalate cases of fraud or misrepresentation Maintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking Undertake project work aligned to service priorities, including housing initiatives and research Deliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience Experience working within housing or local authority based roles Strong written and verbal communication skills Ability to plan, prioritise, and manage a busy caseload to tight deadlines Excellent IT skills, including word processing, spreadsheets, databases, and email communication Experience delivering customer-focused services and providing advice to a range of stakeholders Ability to investigate, analyse information, and make sound decisions Confident in handling sensitive cases and resolving issues effectively Strong attention to detail and organisational skillsAdditional Information Standard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience