Leasehold Officer (Major Works)
North London and Essex
An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team.
This is a key role focused on delivering statutory consultations (Section 20), supporting major works cost recovery, and ensuring leaseholder disputes are resolved efficiently and fairly.
You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service.
Key Responsibilities
Lead on all statutory consultation processes (S20) for major works schemes
Prepare, issue and manage Notices of Intention, Estimates and Award
Provide clear guidance to leaseholders on works, costs, payment options and legal requirements
Work closely with contractors and internal teams to ensure accurate information and cost recovery
Attend consultation meetings and carry out site visits to verify works
Maintain accurate records of all consultation and recharge activity
Calculate and issue major works invoices, ensuring clear breakdowns for leaseholders
Manage and resolve complex disputes and complaints, aiming for early resolution
Prepare cases for County Court / First Tier Tribunal and attend hearings where required
Contribute to performance targets and maintain high standards across customer service, H&S and compliance
What we're looking for
Strong experience delivering major works / S20 consultation processes
Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002)
Experience handling leaseholder disputes, complaints or legal cases
Ability to interpret leases and apply them in practice
Confident engaging with residents, contractors and stakeholders
Highly organised with strong attention to detail
Why apply?
Opportunity to work on high-value, complex major works schemes
Mix of technical, customer-facing and dispute resolution work
Join a collaborative Home Ownership / Leasehold team
Competitive daily rate / salary
Hybrid working (typically 2-3 days on site/office)
If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information