Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire.
What the Job Will be Doing
* Leading the delivery of Community Safety and ASB services across the borough
* Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders
* Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm
* Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met
* Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes
* Representing the organisation at partnership meetings, community forums and resident engagement events
* Using intelligence and performance data to identify trends, improve services and inform policy development
* Responding to complaints, enquiries and referrals from residents, elected members and partner organisations
* Promoting resident engagement and ensuring customer feedback is used to shape service improvements
* Supporting compliance with the Regulator of Social Housing Consumer Standards and Complaint Handling Code
* Preparing reports, reviewing policies and driving continuous service improvement across Community Safety and Enforcement
* Supporting staff development through coaching, one-to-one meetings, appraisals and training
What You Will Need
* Experience leading Community Safety, ASB or Enforcement services within a Local Authority or Housing environment
* Strong knowledge of anti-social behaviour legislation, enforcement powers and community safety practices
* Experience managing staff, workloads and performance in a target-driven environment
* Ability to manage complex ASB cases and work effectively with multi-agency partners
* Excellent communication, negotiation and stakeholder management skills
* Experience developing policies, procedures and service improvement initiatives
* Strong analytical skills with the ability to interpret performance data and produce reports
* Knowledge of safeguarding, resident engagement and regulatory compliance
* Ability to build effective working relationships with internal teams and external agencies