Service Designer
Location: Remote
Rate: £575/day Inside IR35
Duration: Initial contract until October (extension likely)
Clearance: Active SC
Overview
We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.
This is an opportunity to contribute to high-profile government programmes that support critical public services.
Key Responsibilities
* Design and improve end-to-end user journeys across complex digital services
* Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements
* Produce service blueprints, journey maps, process maps, and design artefacts
* Apply user-centred design principles to shape service improvements
* Support discovery, alpha, beta, and live delivery phases * Ensure services are designed to meet user needs while aligning with business and operational objectives
* Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement
What We're Looking For
* Strong experience as a Service Designer within complex digital transformation programmes
* Experience working within multidisciplinary Agile teams
* Ability to map and improve end-to-end services and user journeys
* Strong workshop facilitation and stakeholder engagement skills
* Experience producing service design artefacts including service blueprints and journey maps
* Excellent communication skills with the ability to simplify complex problems
* Comfortable working in large, fast-paced organisations with multiple stakeholders
Nice to Have
* Government or public sector experience (particularly GDS environments)
* Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes
* Familiarity with GDS Service Standard and user-centred design methodologies