Hardware Integration Support Engineer
* Contract role – Inside IR35
* High Wycombe office attendance required 2–3 days per week
We are seeking a hands-on Hardware Support Engineer to join an enterprise client on an initial 3-month contract. This role is ideal for someone with strong troubleshooting skills who enjoys diagnosing and resolving hardware, networking, and peripheral-related issues across complex technology environments.
Key responsibilities:
* Investigating and resolving hardware and software integration issues
* Diagnosing Windows PC hardware, driver, configuration, and peripheral faults
* Troubleshooting USB devices, serial connections, printers, routers, and network connectivity issues
* Reimaging, rebuilding, and configuring Windows-based systems
* Supporting lab setup, maintenance, testing, and fault reproduction activities
* Performing basic electrical and connectivity checks, including power and cabling diagnostics
* Creating troubleshooting documentation, test procedures, and operational guides
* Defining repeatable processes for repair, refurbishment, testing, and quality assurance
* Collaborating with software engineers, support teams, and third-party suppliers to identify root causes
Key skills and experience:
* Strong hardware and desktop support troubleshooting experience
* Solid Windows PC configuration and diagnostics knowledge
* Experience working with networking equipment, routers, USB devices, and serial peripherals
* Ability to investigate and reproduce technical issues in a lab environment
* Strong documentation and process improvement skills
* Practical, methodical approach to problem-solving
Additional information available on successful application