Location: Welwyn Garden City
Rate: £29.50 per hour (Umbrella)
Contract: Minimum 3 Months
Hours: Full-Time
We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City.
This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities.
Key Responsibilities
Deliver an effective housing and tenancy management service across a designated patch.
Manage tenancy issues, neighbourhood concerns and estate management matters.
Investigate and resolve tenancy breaches and anti-social behaviour cases.
Conduct tenancy audits, sign-ups, home visits and estate inspections.
Support vulnerable tenants and facilitate access to support services.
Manage tenancy changes including successions and mutual exchanges.
Respond to customer enquiries and complaints in a timely manner.
Maintain accurate records and case management information.
Work in partnership with residents, contractors and external agencies.Requirements
Previous experience in housing management, tenancy management or a related field.
Good understanding of housing legislation and tenancy enforcement.
Experience managing challenging and sensitive casework.
Strong customer service and communication skills.
Ability to manage a varied caseload and prioritise effectively.
Experience working collaboratively with stakeholders.
Competent IT and record-keeping skills.Essential
Full UK Driving Licence.
Access to a vehicle.What's On Offer?
£29.50 per hour Umbrella.
Full-time hours.
Minimum 3-month contract with potential for extension.
Opportunity to work within a respected local authority housing service.
Immediate start available