CRM Administrator
£30,000 - £35,000
Telford – Hybrid
3-6 Month FTC
Our client is a dynamic, growth-focused organisation seeking a proactive CRM Administrator to directly support their sales organisation. The ideal candidate will have strong experience working with Excel, Salesforce and/or HubSpot, and a proven ability to leverage analytics to drive actionable insights and improve sales operations.
Key Responsibilities:
* Support the Revenue Operations Business Partner in driving operational efficiency, best practice adoption, and project management
* Provide day-to-day operational support to sellers and sales leadership
* Perform side-by-side observations with sellers to identify efficiency gains and process gaps
* Deliver impactful data analysis with actionable insights aligned to business objectives
* Document and maintain sales processes, policies, and work instructions
* Act as a problem-solver and primary point of contact for sales leadership on operational complexities
* Simplify and centralise administrative tasks to improve the seller experience
* Support change management initiatives through documentation and personal guidance
* Serve as a project manager for key initiatives, maintaining robust documentation and communication
* Administer and validate sales commissions, leveraging Salesforce and support from GTM Data Analytics and Revenue Operations
Key Skills & Requirements:
* Minimum 3+ years of Salesforce CRM experience (Administrator certification a plus)
* 3+ years’ experience supporting a dynamic sales organisation
* Strong financial acumen and advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP)
* Understanding of commission calculations, sales compensation plans, and compensation philosophies
* Knowledge of traditional sales practices including CRM utilisation, KPI tracking, sales processes, and compensation management
* Experience collaborating with sales managers, marketing, and customer success teams
* Experience supporting critical sales processes such as Forecasting, Pipeline Reviews, Quarterly Business Reviews, and Annual Planning
* Ability to design, influence, and monitor sales processes including prospecting, opportunity and account management, and account strategy design
Preferred Qualifications:
* Salesforce Administrator Certification
* Experience with HubSpot CRM