3 jobs found in Bournemouth

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.  This role will work with the German market, so a German speaker is required.  The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent German - written and spoken. You will have a great...

Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be available for induction on Monday 13th and Tuesday 14th April for induction and start asap after this. You will need to be flexible with working hours as the help desk runs Monday to Sunday either 06.30-13.30 or 13.30-21.00. Hourly pay rate £12.71 Please note you will need a BASIC DBS check for this role. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data base and following up details of action and outcome Using specific software and databasesCandidate Requirements: Computer literate including...

Job title: Complaint Officer Location: Eastleigh SO50 Start Date: ASAP Contract Type: Temporary (12 weeks + potential to extend) Weekly Hours: 37 hours per week   Job Purpose   We are currently recruiting for a Complaint Officer to join a well-established Complaints Centre of Excellence. This role is key in ensuring customer complaints are handled efficiently, fairly, and with a strong focus on resolution and service improvement.   You will act as the first point of contact for customers, managing complaints from initial acknowledgement through to investigation and outcome, ensuring a high standard of communication throughout.   Key Responsibilities: Act as the first point of contact for customer complaints, managing expectations from the outset Investigate complaints thoroughly and reach fair, evidence-based outcomes Communicate decisions clearly and professionally, both verbally and in writing Build effective relationships with internal departments and external stakeholders...