Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially.
Main Duties
Reply to customer enquiries via a digital ticketing system through a range of channels
Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
Fluent German - written and spoken.
You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
Positive approach and creative thinker.
Enthusiastic and self-motivated.
Extensive customer service experience.
Salary, Hours and Benefits
£13 per hour
37.5-hour week
6-month contract
Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
Office based, amazing working environment
Breakfast supplied daily
Free parking
Free refreshments and snacks
Casual dress code