21 jobs found in Stoke-on-Trent

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people. Role Details Location: Pay Rate: £12.55 per hour Mileage Allowance: £0.45 per mile. Meal Allowance: £7.50 for every 5 hours worked, up to £15 for 10 hours Duration: Temporary contract until December 17, 2025 Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays) Contract: Temporary, with weekly pay through Randstad. What You'll Need A valid UK driving license and your own car. The ability to travel up to 40 miles for assignments. Willingness to get business car insurance and complete a DBS check. Excellent communication skills and the ability to persuade people to participate in surveys. A self-disciplined and motivated...

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. You will be working part time hours: * Monday to Friday 8am – 12pm (20 hours per week) OR * Monday to Friday 2pm - 6pm (20 hours per week) THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. This is a temporary role so the successful candidate will need to be available to start immediately....

Customer Service Advisor Location - Manchester Full time, Contract 35 Hours per week Hourly rate - £14.61 - £16.50 per hour (Depending on payment type) Our team at Sellick Partnership for a housing association based in Manchester, Greater Manchester on a full time, contract. This role will be focusing on organising house operatives, and repairs covering day to day and void jobs to meet customer needs. Day to Day Responsibilities for Customer Service Advisor: Ensure that customer appointments are scheduled appropriately to consider customer needs and ensure the right operative/contractor is allocated the job Use daily tracker reports to manage travel / distance between jobs Dealing with repairs which will include raising/booking repairs on a CRM based system Ensure that customer appointments are scheduled appropriately to consider customer needs Monitoring and managing operatives diaries to maximise productivity Experience required for the role: Excellent understanding of...

Temporary Customer Service Co-ordinator Deeside Up to £15 per hour Working for this well-established, innovative and progressive company, the temporary Customer Service Co-ordinator will join a motivated team, providing an efficient and accurate service to business customers across the UK. The Customer Service Co-ordinator will work Monday to Friday, either 830am-430pm or 9am-5pm (37.5 hours a week). This is an ongoing temporary role. The Customer Service Co-ordinator will play a key role in facilitating efficient communication between the customer service team and company, handling enquiries and ensuring timely order processing. Duties:- * Organise and maintain customer data within the CRM system, ensuring accuracy, completeness and compliance * Develop and generate reports and analytics to provide insights into customer behavior, sales performance, and other relevant metrics, aiding decision-making processes * Assist in processing customer orders accurately and efficiently...

InstaStaff are currently recruiting for a Customer Service Advisor to join a company based in Birmingham City centre. You will be responsible for delivering outstanding customer service and be the first point of contact for customers phoning up to renew or purchase the company’s products. The duties of the Customer Service Advisor will include: Handling inbound calls from new and existing customers Act as first point of contact to all customers contacting the business Processing applications Responding to emails Manage complaints Provide high quality service throughout the customer lifecycle Ensuing all accounts and information provided are correct Inputting all details onto the inhouse system The ideal Customer Service Advisor will have: Experience in a similar role Excellent communication skills both verbal and written The ability to resolve queries and questions The department is open from 8am until 6pm Monday to Friday, you will work a mix of hours they will be 8am – 4pm,...

If you love programmes like Channel 4's Grand Designs and other well-known housing development programmes - you will love the new generation of building products we sell at Catnic Urban. The Customer Service Adviser will provide exceptional customers service to all our customers while ensuring smooth operational processes. You will process orders, manage customer data, and liaise with internal teams to ensure timely and accurate delivery of products. You will play a key role in supporting the operational efficiency of our business while maintaining strong customer relationships and your attention to detail and proactive approach will make a real difference every day. What you'll do: Deliver excellent service to new and existing customers via phone, email and other channels.. Accurately enter orders, customer data, and product specifications into company systems (ERP/CRM) in a timely manner. Process pre-calculated orders for distribution, ensuring compliance with delivery...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Studley - £14 per hour plus holiday pay - Maternity Contract Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing. Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems. What will my day-to-day duties be for this Customer Service Assistant role? Planning collections Organising collection orders with drop points and carriers Scheduling collections to maximise recovery rates Issuing collection orders and chasing where needed Helping plan collections for major distribution centres and “direct service” customers Talking to drop points Being the first point of contact for drop points regarding pallet collections Making outbound calls to arrange collections and deal with...

Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through service Handle a large volume of telephone and email enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals...

Role:                IDVA Based:             Across West Mercia (Shropshire/Worcestershire/Herefordshire) Salary:             £27,053.42 – £28,126.17 Start Date:       ASAP Duration:         Fixed Term Contract until Mar 2026 Hours:             Full Time Our client, a specialist Domestic Violence charity, is looking for 3 x IDVAs to join their team. Synopsis of duties: Deliver crisis intervention and advocacy for victims of domestic abuse identified as high risk. Conduct comprehensive assessments of each service user’s needs and risks, ensuring accurate and timely documentation. Create, implement, and regularly review structured support plans in collaboration with service users. Actively participate in local Multi-Agency Risk Assessment Conferences (MARACs) to advocate for service users and contribute to coordinated multi-agency safety plans. Provide guidance and support to service users navigating the legal, criminal, or civil justice processes. Offer practical assistance...

We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office.  Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration.  You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.   This vacancy is a fixed term contract expected to last 6-12 months.  In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores. Responsibilities include:  •    Own all inbound customer enquiries regardless of...

We currently seeking a Substance Misuse Recovery Worker for our client in Chester on a 3 month contract to start ASAP. The rate of pay will be negotiated between £22-23 an hour. This will be Full Time Contract, Monday to Friday from 09:00-17:00. As a Recovery Worker you will be required to: * Supporting service users from point of entry into the service and through their treatment/recovery journey; * Providing screening, assessment, and recovery planning and onward referral; * Reducing alcohol related harm to service users and the wider community; * Promoting carer, service user and community involvement; * Providing advocacy for access to partnership services; * Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination. An Enhanced Adults and Children's DBS will be required for this position

Join Our Team as a contact Centre Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisor to join their team temporarily and deliver exceptional support to customers. Position: Contact Centre Advisor Contract Type: Temporary ongoing Working Pattern: Full Time Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For: Strong telephony skills and contact centre experience. Confident IT skills,...

Service Desk Administrator * 12-month maternity cover contract with a view to going permanent at the end of the contract due to expansion of the business. * ·You will be based locally to Oldbury, driving licence advantageous but not essential. * Salary £24-26k depending upon experience * Full time or part-time (i.e. school hours) but would need to work every day office based – no hybrid. * Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties? Then we could be your new place! Benefits: * Holidays: 20 days annual leave + bank holidays + extra days at Christmas * Pension scheme * On site parking * Cycle to work scheme offered after 2 years of service * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Roles and Responsibilities...

We are looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: * You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. * Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations....

Join Our Team as a contact Centre Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisor to join their team temporarily and deliver exceptional support to customers. Position: Contact Centre Advisor Contract Type: Temporary ongoing Working Pattern: Full Time Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For: Strong telephony skills and contact centre experience. Confident IT skills,...

This Role: Collections Officer known internally as a Customer Accounts Advisor Location: Beeston, Nottingham, NG9 1LA -*Subject to availability* on-site parking is available at our office which is also located within a 10 min walk from Beeston Train Station. Salary: £28,044 - £29,519 - Full Time 12 month Fixed Term Maternity Cover  37.5hr working week MTVH we are looking for an individual who is passionate about providing an exceptional customer experience and looking for a new role in collections. Do you enjoy speaking with customers and solving their problems with empathy and understanding? If so, we want to hear from you, as here at MTVH we are looking for a Customer Accounts Advisor based within our Income Collections Team to join our established Customer Service Department. This role: As a Customer Accounts Advisor your role will be to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction....

IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You’ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills...