6 site administrator jobs found

Customer Services Administrator (temporary ongoing) Cramlington (site based) We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service. Key responsibilities will include: * Answering incoming calls and customer enquiries * Managing emails and responding promptly to customer requests * Processing orders and updating customer records * Supporting colleagues across the business with administrative tasks * Building positive relationships with customers and suppliers Criteria: * Excellent communication and organisational skills * Previous customer service administration experience * A positive, friendly and professional approach * Good IT skills and attention to detail * Ability to work as part of a small team What’s on offer: * A...

IT Support Analyst (1st/2nd Line) Day Rate: £150 - £200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and...

Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: £16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary...

Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: £16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary...

Are you an experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep/ Administrator Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (37.5hrs paid) Pay: £14.50 per hour Duration: 3 months initially with the potential to go perm Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include Ensure that orders are received when goods/services have been supplied Liaising with suppliers to resolve any invoice queries Answering the telephones and passing on messages in a professional manner Taking customer orders Updating customers on orders and deliveries Dealing with any customer queries Supporting internal staff with pricing queries Data entryRequirements Excellent IT skills and proficient in the use of Google suite...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...