Customer Services Administrator (temporary ongoing)
Cramlington (site based)
We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service.
Key responsibilities will include:
* Answering incoming calls and customer enquiries
* Managing emails and responding promptly to customer requests
* Processing orders and updating customer records
* Supporting colleagues across the business with administrative tasks
* Building positive relationships with customers and suppliers
Criteria:
* Excellent communication and organisational skills
* Previous customer service administration experience
* A positive, friendly and professional approach
* Good IT skills and attention to detail
* Ability to work as part of a small team
What’s on offer:
* A friendly, relaxed working environment
* Supportive and approachable colleagues
* Varied and interesting work
* Opportunity to develop your skills
If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you