40 customer service jobs found

Job Specification – VIP Support Analyst Role Title: VIP Support Analyst IR35 Status: Inside IR35 Security Clearance Required: BPSS Location: Warrington (Full-time onsite with travel to other Amentum locations as required) Working Pattern: 40 hours per week, Monday to Friday Shift / On-Call Requirement: Possible on-call support required during periods of business demand Expenses: Travel and accommodation covered when travelling to other sites We are seeking a highly professional, customer-focused VIP Support Analyst to join the International IT Service Desk team. This role provides high-priority, white-glove IT support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless, responsive, and discreet technology experience. The successful candidate will operate across L1 to L3 support activities, combining Service Desk call handling, remote support, and hands-on onsite support across Warrington and other Amentum locations as required. The role is highly...

AI Application/Big Data Engineer 6-Month contract - Inside IR35 - market rate London based - hybrid working - up to 3 days a week onsite Finance sector - must have previous experience Role Overview Senior AI / Data Engineer responsible for designing, building, and optimizing AI-driven data pipelines and integrations to enable a QAS-powered response suggestion capability embedded in Salesforce Service Cloud. The role focuses on scalable data processing, LLM integration, and continuous model improvement using production telemetry. Responsibilities Design and implement Salesforce ↔ QAS integration architecture Build and optimize data pipelines supporting AI inference and feedback loops Develop backend services / APIs enabling response suggestion workflows Integrate LLM capabilities (Amazon Bedrock) for response generation and embeddings Enable continuous model tuning via: telemetry data quality scoring usage analytics Work with structured and unstructured data sources:...

Service Architect Six Month Contract - Inside IR35 Pay Rate: £550 - £600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions for over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service Design professional with a strong commercial background as a big part of the role sits within pre-sales. So, if you are a Service Designer that is looking for a new contract opportunity then get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

Service Desk Manager 2 days onsite £300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong...

ASA Recruitment’s client, a Public Sector organisation in Edinburgh, is currently looking to recruit an Executive Assistant on a hybrid basis working 3 days in the office per week, on an initial 3-month contract (with potential extensions) on a rate of c.£250/day inside of IR35 (based on experience). The Role: To manage and provide a comprehensive support service to the Chief Investment Officer (CIO). A key objective of the role is to ensure support is efficient, effective and professionally managed. This includes complex diary management, internal and external customer and stakeholder handling, travel arrangements and full administrative support including departmental and project management. Responsibilities: * Diary Management: Support the CIO in the delivery of their objectives through effectively managing their time to ensure it is best spent, forward planning of schedule, responding promptly to accommodate evolving priorities. * Reporting schedules and actions...

IT Service Delivery Specialist London - 2 days in the office £100 to £150 a day 6 Months Contract + Extension A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape. In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations. Key Responsibilities: Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets. Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation. Maintain and update internal IT...

Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting...

Customer Relations Specialist £18.00 per hour - Inside IR35 - Umbrella Rate Manchester, UK Description The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for: * Handling customer complaints within strict regulatory time scales * Working with a variety of external suppliers to resolve customer issues * Working with the Financial Ombudsman regarding customer referrals * Building close relationships with Ford Motor company and Customer Relationship Centre * Ensure accurate reporting of Complaint Data The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presents regulatory reporting to senior management monthly by...

Cyber Security Analyst 5 months initially Location: Bracknell (Onsite, 24/7 Shift Pattern) Inside IR35 - Umbrella only Active DV clearance required Are you passionate about safeguarding digital environments and ready to make an impact? Our client, a reputable organisation, is hiring a dedicated Cyber Security Analyst to join their on-site 24x7 shift team in Bracknell. This is an exciting opportunity to contribute to critical security operations and protect vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising, and escalating threats Supporting the confidentiality, integrity, and availability of customer services through proactive security measuresWhat you'll bring:...

We are recruiting for a HR Advisor for a leading Aerospace organisation based in Belfast. Responsibilities * Master HR processes and provide support to the HR team: Provide day-to-day HR support, including the deployment of major HR campaigns across HRBP, Resourcing, Reward, Learning and Development. * Drive continuous improvement through a data-driven approach, ensuring cross-country and cross-division data consistency. * Coordinate data to ensure quality and timely reporting, providing qualitative analysis on HR topics * Support and advise managers on disciplinary and grievance processes and case management. * Manage regular enquiries related to HR policies and processes that require support beyond self-service. * Provide HR support to recruitment, selection, and generalist HR support for Talent Management activities. * Alert HRBPs on potential HR risks by gathering and analyzing data (e.g., absenteeism, E&C training completion, time management)....

SC Cleared Salesforce Data Cloud Developer (360) - 6 months+ £600 - £700 per day - Remote/London As part of our continuous growth, we are seeking a Salesforce Data Cloud Developer to join our Salesforce Practice. This mid-level, client-facing role sits within our growing Data Cloud capability, working across enterprise engagements to design, build, and optimise Salesforce Data Cloud solutions that unlock the value of unified customer data. You will collaborate closely with architects, delivery managers, and client stakeholders to deliver measurable outcomes across industries including automotive, retail, financial services, and the public sector. Note you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role. Role & responsibilities: Configure and build Data Cloud solutions for enterprise clients, including Data Streams, Data Model Object (DMO) mappings, transformations, and ingestion pipelines from Salesforce CRM and...

Quality Engineer Luton 5-Month Contract Paying up to £37p/h (Inside IR35) Key Responsibilities Act as the Quality focal point for in-service and returns material activities Support investigation and resolution of non-conformances, including root cause analysis and corrective actions Review and approve quality documentation related to returns, concessions, and repair activities Ensure effective traceability and configuration control of returned and unserviceable items Interface with internal stakeholders (Engineering, Supply Chain, and Operations) and external suppliers Ensure compliance with AS9100, Leonardo Quality Management System, and customer contractual requirements Contribute to continuous improvement activities across in-service quality processes Deliver compliant products in a timely manner, meeting all cost and safety requirements Provide reports and supporting data to the Programme, Project, and functional teams Required Experience Further education and/or...

Solutions Architect 2 positions available £675.23 per day (Inside IR35) Remote (occasional trips to Frimley GU23) 12 months **CANDIDATES MUST BE ELIGIBLE FOR SC CLEARANCE** Specify, design and assure information systems that support core organisational functions within key account or functional areas Works within the Shared Services Enterprise IT Architecture area to define robust and cost effective solution architectures and designs to meet the business objectives and requirements of the customer, with responsibility for delivery of fit for purpose solutions in line with Shared Services Enterprise IT standards and policies Works on multiple projects at any one time depending on the size of the projects working closely with the Project Manager and associated roles covering business change/analysis, service design, security and product development Excellent written and verbal communication skills to effectively communicate the solution design to a wide audience including...

Material Provisions Coordinator - 10 month contract - Portsmouth Naval Base, Hampshire - £23.43 ph UMB or £17.55 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role To take responsability for ensuring that all materials and tooling for Service Orders and Operations at the work enablement phase are identified, kitted and available to allow work to be passed to production. This role will co-ordinate and work collaboratively with logistics and supply chain teams, to a daily drum beat, to be accountable that work is prepared and ready in sufficient time for the current scheduled start date and priority defined by the Work Managent Tool. Role Responsibilities: Not limited to… Be...

Solutions Architect Mainly Remote with occasional travel to Preston or Frimley £648.31 per day Umbrella inside IR35 12 Month Contract This is a great opportunity to work within one of the Uks leading defence organisations. This role is Mainly remote with occasional travel to Frimley or Preston. Role Description Specify, design and assure information systems that support core organisational functions within key account or functional areas Works within the Shared Services Enterprise IT Architecture area to define robust and cost effective solution architectures and designs to meet the business objectives and requirements of the customer, with responsibility for delivery of fit for purpose solutions in line with Shared Services Enterprise IT standards and policies Works on multiple projects at any one time depending on the size of the projects working closely with the Project Manager and associated roles covering business change/analysis, service design, security and product...

Housing Options Triage Officer Braintree | Hybrid Working Rate: £30.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Possible Start Date: ASAP Role Summary We are currently recruiting for an experienced Housing Options Triage Officer to join a busy Housing Team within a Local Authority on a temporary basis. This role will play a key part in delivering proactive housing advice and homelessness prevention support to residents, ensuring services are delivered in line with current legislation and housing guidance. You will initially be required to work full time in the office during training, with hybrid working available thereafter (3 days per week in the office). What You Will Do as a Housing Options Triage Officer ·Act as the first point of contact for all new housing enquiries into the service ·Conduct initial assessments to identify homelessness risks and housing needs ·Provide early intervention and prevention...

Our client has an opportunity for a Repairs Engineer to join them on a contract basis until December 2026. You will be responsible for Authoring, Leading and executing repair tasks within a small team. Role: Repairs Design Engineer Location: Filton, 60% onsite Hours: 35 per week Hourly Rate: Up to £52 per hour via Umbrella, inside IR35 Clearance: BPSS required before starting What you'll be doing: Evaluate daily customer requests regarding structural damage on in-service aircraft. Describe all the actions needed to repair aircraft via Structural Repair Instructions. Providing Structural Repair Support: Leveraging experience and technical expertise to address complex structural repair matters. This includes devising innovative solutions for both minor and major repairs requested by customers ensuring high standards of safety and reliability. Utilizing a deep understanding of historical damage and repair scenarios to investigate and identify the existence of similar previous...

Role: Estates Technical Services Manager - SC Contract Length: 24 Months Location: Salisbury (4 days/week on site) IR35: Inside Rate: £635/day Security Clearance: SC & Sole Uk national Responsibilities: Working across engineering risk management, safety critical systems, and hazard based approaches. Successfully engaging in contract and supplier relationships in a complex shared service environment. Work to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. Deliver Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. Understanding of fault-finding processes, root-cause analysis and development of engineering controls for long-term fixes Essential: NVQ Level 3 – Heating & Ventilation or equivalent Strong technical knowledge of building services engineering, including, mechanical, HVAC and BMS systems. Knowledge of Health, Safety and Environmental Protection...

Role Title: Contract Project Manager (Business Change, Agile Delivery) Full Time Hybrid Working - In Office 2 Days Per Week Pay: £550 - £650 (Umbrella - Inside IR35) Duration: 3 Month Rolling Contract Location: Nottingham Start Date: ASAP Role Summary: This contract role requires an independent, high-impact professional capable of bridging the gap between business change and technology. Operating as an objective and trusted advisor, the successful contract project manager will rapidly assess business needs and working with tech through agile methodologies implement a solution that fits to the target operating model of the business and realises the agreed business benefit. You will be expected to translate complex technical solutions for non-technical stakeholders while actively managing the human and behavioural elements of the project delivery. Key Responsibilities: Agile Delivery Iterative Project Management: Manage the project lifecycle using agile frameworks (such as...

IT Hardware Deployment Engineer across various customer locations in the Midlands. Vehicle Provided Initially 5 months with a view to extend. Inside IR35 Key R&R's: 1. Driving & Physical Requirements You will be required to drive a Mini Van and handle heavy equipment. Previous experience in a similar physical role is advantageous. 2. Customer-Facing & Time Management Skills Strong interpersonal and customer-facing skills are essential. You must be able to work effectively under pressure, manage your time efficiently during deployments, and multitask to balance competing priorities. 3. Stakeholder Engagement You must demonstrate a high standard of professionalism and communication when engaging with end users and stakeholders at all levels — including management, directors, and VIP personnel — with a consistent commitment to delivering exceptional service. 4. Documentation & Sign-Off Meticulous attention to detail is required when managing sign-off...