162 customer service jobs found in Birmingham

Job Title: Service Centre Consultant Location: Birmingham City Centre (B3) Contract Type: Temporary - 12 months Start Date: 21st January 2026 Pay Rate: £14.02 per hour Working Pattern: Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working: Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities Deliver first-class customer...

InstaStaff are currently recruiting for a Customer Service Advisor to join a company based in Birmingham City centre. You will be responsible for delivering outstanding customer service and be the first point of contact for customers phoning up to renew or purchase the company’s products. The duties of the Customer Service Advisor will include: Handling inbound calls from new and existing customers Act as first point of contact to all customers contacting the business Processing applications Responding to emails Manage complaints Provide high quality service throughout the customer lifecycle Ensuing all accounts and information provided are correct Inputting all details onto the inhouse system The ideal Customer Service Advisor will have: Experience in a similar role Excellent communication skills both verbal and written The ability to resolve queries and questions The department is open from 8am until 6pm Monday to Friday, you will work a mix of hours they will be 8am – 4pm,...

Studley - £14 per hour plus holiday pay - Maternity Contract Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing. Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems. What will my day-to-day duties be for this Customer Service Assistant role? Planning collections Organising collection orders with drop points and carriers Scheduling collections to maximise recovery rates Issuing collection orders and chasing where needed Helping plan collections for major distribution centres and “direct service” customers Talking to drop points Being the first point of contact for drop points regarding pallet collections Making outbound calls to arrange collections and deal with...

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. You will be working part time hours: * Monday to Friday 8am – 12pm (20 hours per week) OR * Monday to Friday 2pm - 6pm (20 hours per week) THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. This is a temporary role so the successful candidate will need to be available to start immediately....

Customer Service Coordinator – Telford (12-Month Contract) 💷 Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) 📍 Location: Telford (onsite, Monday–Friday) 📅 Contract: 12 months with potential to extend 🏢 Industry: Global technology and services 🚀 About the Role We’re looking for a proactive Customer Service Coordinator to join a global technology business at their Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard. 🎯 What You’ll Do * Be the first point of contact for customer queries, providing updates and solutions * Process and track customer orders, raising service requests with suppliers * Liaise with logistics and suppliers to ensure deadlines are met * Provide quotes and prepare simple customer...

Call Handler / Customer Service Advisor - Job Specification Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the correct teams for action. Key Responsibilities Handle a high volume of incoming phone calls, responding to customer enquiries, service requests, and complaints in a calm, professional manner. Log and update customer information accurately in digital platforms, CRM systems or case-management software. Assess and prioritise calls, ensuring urgent issues are escalated appropriately to internal operational teams. Provide clear and accurate information regarding services, processes, and next steps. Manage public-facing complaints by gathering detailed information, offering reassurance, and ensuring timely follow-up. Record...

Are you an experienced Attendance Officer looking for a new opportunity in Birmingham? Winner Education are working closely with a school in Central Birmingham in assisting them with the recruitment of a School Attendance Officer. The role is full time, 8:30-3:30pm per day. You will be required to start immediately on a long-term placement with the potential to become permanent for the right candidate. Duties and Responsibilities: Day to day attendance monitoring Updating student records Previous experience using SIMS software system Supporting students and families regarding attendance issues Liaising student parents/guardians to verify student absences Monitoring and enforcing school attendance policies Maintain accurate pupil attendance records Provide administrative support as and when required Conducting home visits Produce pupil attendance reports Provide cover on main school reception as and when required Present data to senior leaders Attend management meetings when...

Experienced damp and mould painter/operative required to work with a leading Birmingham based housing association. I am looking for a skilled and dedicated damp and mould painter/operative to work with a Birmingham based Housing Association. You will be responsible for undertaking damp and mould treatment in social housing properties. This is an excellent opportunity to showcase your expertise and contribute to our commitment to providing high-quality repairs and maintenance services. Responsibilities: To apply a mould wash treatment to walls, fungicides as well as carrying out painting over damp and mould repairs. You will also be given a van for work purposes. Ensure all work is completed to the highest standards and in compliance with relevant regulations and health and safety guidelines. Communicate effectively with tenants and colleagues to understand repair requirements and provide exceptional customer service. Start date: ASAP Location: Birmingham, Solihull,...

Driver Care Fleet Adviser Location: Birmingham (near NEC) Hybrid: 3 days in office (Tue–Thu) Type: Temporary ongoing Pay: £12.50 We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you’re great at listening, asking the right questions, and providing exceptional customer service, this role is for you. What you’ll do: Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles Assist customers who have broken down and organise recovery promptly Book services with suppliers and arrange courtesy or rental vehicles Schedule additional services as needed Keep customers updated and escalate concerns when necessary Support the team with ad hoc tasks What we’re looking for: Customer service experience (ideally in a contact centre or service environment) Ability to stay calm, empathetic, and professional under pressure Strong admin skills and PC proficiency (Word,...

We are recruiting for an experienced Damp & Mould Surveyor to join a property services team. The successful candidate will play a vital role in identifying, assessing, and advising on damp, condensation, and mould issues across our housing stock. This is a key position focused on improving living conditions, ensuring tenant safety, and supporting our commitment to maintaining high-quality homes. Key Responsibilities * Conduct thorough surveys of residential properties to identify damp, condensation, and mould issues. * Diagnose root causes and recommend appropriate remedial actions. * Produce clear, accurate, and comprehensive survey reports. * Liaise with tenants, contractors, and internal teams to coordinate inspection appointments and follow-up actions. * Provide expert advice on preventative measures and long-term solutions. * Monitor progress of remedial works and ensure quality standards are met. * Maintain...

Our Client is looking to recruit an experienced Administrator to join their Operations team. You will be based in superb modern offices very close to Five Ways, this is a lovely opportunity to join a forward thinking, exciting organisation. Your role will be to effectively support the Clinic Coordinators who work with consultants, nurses and hospitals to arrange service delivery. The role * Communicate with clinical staff by email. * Update and send weekly schedules, emails, and staffing lists to Trusts and Health Groups. * Maintain and update Excel schedules and use the online scheduling system. * Provide general administrative support as and when required. Skills and Experience * Professional customer service approach * Excellent communication skills and a great telephone manner * Methodical and systematic * Able to communicate at all levels * Attention to detail * Organised and efficient with excellent planning and prioritising skills. * Strong...

Part-time Receptionist/Administrator - temporary (19.5 hours p/w) | Sutton Coldfield | Hours: Tuesday and Wednesday – 07:45- 18:30 | £12.21 per hour Penns Personnel are looking to recruit an experienced part-time Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The shift pattern, including the days and working hours are listed below. As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care. Duties include: * Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and...

Service Desk Administrator * 12-month maternity cover contract with a view to going permanent at the end of the contract due to expansion of the business. * ·You will be based locally to Oldbury, driving licence advantageous but not essential. * Salary £24-26k depending upon experience * Full time or part-time (i.e. school hours) but would need to work every day office based – no hybrid. * Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties? Then we could be your new place! Benefits: * Holidays: 20 days annual leave + bank holidays + extra days at Christmas * Pension scheme * On site parking * Cycle to work scheme offered after 2 years of service * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Roles and Responsibilities...

Your new company We are seeking a Licencing Assistant to join a busy local authority team in Solihull. This role will predominantly focus on taxi licencing, supporting the smooth running of appointments and ensuring that all applications are processed efficiently. Your new role The position is based in a customer service centre, where you will handle a high volume of appointments, each lasting around 30 minutes. The work is fairly repetitive but requires consistency, accuracy, and a professional approach at all times. You will be the first point of contact for customers, meeting and greeting them, answering queries both in person and via email, and guiding them through the licencing process. Key responsibilities include processing applications within the licencing department, inputting data accurately, and checking documents to ensure compliance. What you'll need to succeed We are looking for someone with excellent attention to detail and a commitment to delivering...

Pertemps West Bromwich are currently working with a local client looking for Drivers Mates to support busy delivery routes in and around Wednesbury. This is an ad-hoc role, perfect for anyone who wants work that fits around their lifestyle while still keeping active and earning. Pay: £12.21ph What you’ll be doing Assisting the driver with locating and delivering parcels Handballing items up to 30kg per person (always safe, shared lifts or supported where needed) Providing great customer service on deliveries Start Times Shifts can start anytime between 5:00am – 8:00am Finish time is when the route has been completed – no two days are the same! What we’re looking for Previous experience in delivery, warehouse, driver’s mate or similar roles Comfortable with early starts and manual handling Able to lift and move items up to 30kg safely Reliable, positive attitude, and a strong work ethic Driving licence is advantageous but not essential Interested? Apply today or email (url...

Client Confirmation Assistant Pay: £12.21/hour Job Location: Solihull Job type: Temporary Contract, 2-3 months (with potential extension) UK Staffing Group are currently working with a leading provider of sales training events and online courses. They are looking for someone to join them on a temporary basis, to support their sales team by confirming client’s attendance to their events and courses. Job Responsibilities: · Speaking with existing clients to confirm their attendance · Verifying details such as date, time, location etc. · Providing courteous and professional customer service · Maintain and updating accurate customer records · Supporting scheduling and administrative processes as needed Job Requirements: · Prior experience in telephone-based customer service · Great verbal communication and active listening skills · A strong work-ethic and the ability to manage a high-volume of tasks · Proficient with basic computer systems and data entry · Reliable,...

Class 2 ADR Driver - £18.00 per hour - Temporary Work - Coleshill Start Date: 01/12/2025 Start Time: 07:00 AM Location: Coleshill Sector: Logistics, Distribution & Supply Chain Pure Staff Birmingham are recruiting a reliable, safety-focused Class 2 ADR (Category C) Driver to support one of our valued clients based in the Coleshill area. If you're looking for temporary work with excellent pay, this is a great opportunity to join a well-established and supportive team. Role Overview Nationwide deliveries and collections of ADR goods Typically 4-8 drops per shift 2-3 nights out Responsible for the safe and timely delivery of fuel products Provide first-class customer service at the point of delivery Transporting pressurised ink and oil covered by ADR regulations Ensuring all goods are transported in line with ADR standards and company compliance Maintaining accurate delivery paperwork and safety documentationRequirements Valid UK Category C licence (Class 2) Valid ADR...

HGV Class 1 Drivers wanted! * Monday to Friday * START TIMES BETWEEN 6AM TO 8AM * 10 TO 12 HOUR SHIFTS * ASAP START DATES As a HGV Class 1 Driver you will be responsible for ensuring that deliveries are made in a timely and efficient manner whilst maintaining a good customer service attitude and approach. You will adhere to departure times and abide by all traffic and tacho legislation. You will be averaging around 2/3 drops each shift on a curtain sider vehicle. The successful candidate will have a good understanding of multi-drop deliveries and a good knowledge of the surrounding geographical area. In addition, there must be a good understanding of health and safety, attention to detail and the ability to work and communicate as part of a team. FOR MORE INFORMATION PLEASE APPLY BELOW

This is a 3 month fixed term contract. We are seeking a proactive and detail‑driven Quality Engineer to join our Quality Management team. This is a key role in driving continuous improvement across products, processes, and systems, with a strong focus on reducing the Cost of Poor Quality (CoPQ) and Defective Parts Per Million (DPPM). You'll be part of a collaborative environment where your expertise will directly contribute to delivering quality excellence and customer satisfaction. What You'll Be Doing Support and maintain quality systems to ensure compliance with internal standards and customer requirements. Lead initiatives to reduce CoPQ by identifying inefficiencies, waste, and recurring quality issues. Monitor and analyse DPPM metrics, driving corrective and preventive actions. Collaborate with production, engineering, and supply chain teams to resolve quality concerns. Facilitate root cause analysis (8D, 5 Whys, Fishbone) and ensure timely closure of non‑conformances....

Business Development Manager Location: Field based (Geographic Area Dependent on Successful Candidate) Salary: Competitive plus bonus Hours: 40hrs p/w (Flexible) Contract type: 12 month interim role, may become permanent Excellent benefits package We have a fantastic opportunity for an experienced Convenience Retailing Business Development Manager to join our SPAR Blakemore Trade Partners Team (this is an interim role that may become permanent). Your role is to support and develop the existing SPAR convenience store customer base in your allocated area whilst controlling the implementation of Trade Partner initiatives and ensuring that multi-site retailers maintain the standard required by A.F. Blakemore and SPAR. We take the word “Partner” seriously. As such we are seeking a determined, articulate self-starter with a real passion for customer service, to collaborate, support and listen as we continue to add value to our SPAR customer’s businesses as well as our own, by driving...