157 customer service jobs found in Birmingham

InstaStaff are currently recruiting for a Customer Service Advisor to join a company based in Birmingham City centre. You will be responsible for delivering outstanding customer service and be the first point of contact for customers phoning up to renew or purchase the company’s products. The duties of the Customer Service Advisor will include: Handling inbound calls from new and existing customers Act as first point of contact to all customers contacting the business Processing applications Responding to emails Manage complaints Provide high quality service throughout the customer lifecycle Ensuing all accounts and information provided are correct Inputting all details onto the inhouse system The ideal Customer Service Advisor will have: Experience in a similar role Excellent communication skills both verbal and written The ability to resolve queries and questions The department is open from 8am until 6pm Monday to Friday, you will work a mix of hours they will be 8am – 4pm,...

Studley - £14 per hour plus holiday pay - Maternity Contract Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing. Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems. What will my day-to-day duties be for this Customer Service Assistant role? Planning collections Organising collection orders with drop points and carriers Scheduling collections to maximise recovery rates Issuing collection orders and chasing where needed Helping plan collections for major distribution centres and “direct service” customers Talking to drop points Being the first point of contact for drop points regarding pallet collections Making outbound calls to arrange collections and deal with...

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. You will be working part time hours: * Monday to Friday 8am – 12pm (20 hours per week) OR * Monday to Friday 2pm - 6pm (20 hours per week) THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. This is a temporary role so the successful candidate will need to be available to start immediately....

Customer Service Coordinator – Telford (12-Month Contract) 💷 Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) 📍 Location: Telford (onsite, Monday–Friday) 📅 Contract: 12 months with potential to extend 🏢 Industry: Global technology and services 🚀 About the Role We’re looking for a proactive Customer Service Coordinator to join a global technology business at their Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard. 🎯 What You’ll Do * Be the first point of contact for customer queries, providing updates and solutions * Process and track customer orders, raising service requests with suppliers * Liaise with logistics and suppliers to ensure deadlines are met * Provide quotes and prepare simple customer...

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people. Role Details Location: Pay Rate: £12.55 per hour Mileage Allowance: £0.45 per mile. Meal Allowance: £7.50 for every 5 hours worked, up to £15 for 10 hours Duration: Temporary contract until December 17, 2025 Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays) Contract: Temporary, with weekly pay through Randstad. What You'll Need A valid UK driving license and your own car. The ability to travel up to 40 miles for assignments. Willingness to get business car insurance and complete a DBS check. Excellent communication skills and the ability to persuade people to participate in surveys. A self-disciplined and motivated...

Experienced damp and mould painter/operative required to work with a leading Birmingham based housing association. I am looking for a skilled and dedicated damp and mould painter/operative to work with a Birmingham based Housing Association. You will be responsible for undertaking damp and mould treatment in social housing properties. This is an excellent opportunity to showcase your expertise and contribute to our commitment to providing high-quality repairs and maintenance services. Responsibilities: To apply a mould wash treatment to walls, fungicides as well as carrying out painting over damp and mould repairs. You will also be given a van for work purposes. Ensure all work is completed to the highest standards and in compliance with relevant regulations and health and safety guidelines. Communicate effectively with tenants and colleagues to understand repair requirements and provide exceptional customer service. Start date: ASAP Location: Birmingham, Solihull,...

Driver Care Fleet Adviser Location: Birmingham (near NEC) Hybrid: 3 days in office (Tue–Thu) Type: Temporary ongoing Pay: £12.50 We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you’re great at listening, asking the right questions, and providing exceptional customer service, this role is for you. What you’ll do: Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles Assist customers who have broken down and organise recovery promptly Book services with suppliers and arrange courtesy or rental vehicles Schedule additional services as needed Keep customers updated and escalate concerns when necessary Support the team with ad hoc tasks What we’re looking for: Customer service experience (ideally in a contact centre or service environment) Ability to stay calm, empathetic, and professional under pressure Strong admin skills and PC proficiency (Word,...

We are recruiting for an experienced Damp & Mould Surveyor to join a property services team. The successful candidate will play a vital role in identifying, assessing, and advising on damp, condensation, and mould issues across our housing stock. This is a key position focused on improving living conditions, ensuring tenant safety, and supporting our commitment to maintaining high-quality homes. Key Responsibilities * Conduct thorough surveys of residential properties to identify damp, condensation, and mould issues. * Diagnose root causes and recommend appropriate remedial actions. * Produce clear, accurate, and comprehensive survey reports. * Liaise with tenants, contractors, and internal teams to coordinate inspection appointments and follow-up actions. * Provide expert advice on preventative measures and long-term solutions. * Monitor progress of remedial works and ensure quality standards are met. * Maintain...

Join Our Team as a contact Centre Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisor to join their team temporarily and deliver exceptional support to customers. Position: Contact Centre Advisor Contract Type: Temporary ongoing Working Pattern: Full Time Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For: Strong telephony skills and contact centre experience. Confident IT skills,...

Are you seeking a new opportunity? Join our client's team at Birmingham and enjoy: Competitive Pay: Earn £13.60 per hour, overtime rates of £20.40 paid after 37.5 hours per week. Rates are PAYE, 28 days holiday per year which increase with length of service. Shifts: Monday - Friday 8am - 4pm with some overtime required. Perks: Free on-site parking, provided PPE, comprehensive training. Career Development: Access to Manpower 'MyPath' for online courses. Responsibilities: Delivering exceptional customer service. Ensuring safe and professional operations in line with client standards. General yard and maintenance duties including the heavy lifting of gas cylinders Operating the Fork Lift - counterbalance Assisting in the office taking calls from customers Some general admin duties will be required - full training is given Requirements: Valid FLT counterbalance licence - refreshed in the last 3 years Valid Cat B driving licence Outstanding customer service Computer literate...

Postal Delivery Worker – Driving Required  Delivering more than mail, delivering a difference.  Are you someone who thrives outdoors, enjoys being on the move, and takes pride in making a difference? Pertemps are looking for enthusiastic, reliable individuals to join our team of Postal delivery workers working for Royal Mail.   Location: Multiple Locations are available within the region  Working Hours: Please note that working hours vary by Delivery Office, all roles will require weekend working as per the needs of the business.   Pay Rate: £13.37 per hour with enhanced rates available for unsociable hours  What You’ll Be Doing  You will start your day at the delivery office, where you’ll load your vehicle with mail and parcels. You’ll then drive to your designated area and complete your deliveries on foot. With the help of a handheld device, you’ll track deliveries, capture customer signatures, and follow the efficient route mapped out for you.  This is a physically active role...

We are looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: * You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. * Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations....

Our Client is looking to recruit an experienced Administrator to join their Operations team. You will be based in superb modern offices very close to Five Ways, this is a lovely opportunity to join a forward thinking, exciting organisation. Your role will be to effectively support the Clinic Coordinators who work with consultants, nurses and hospitals to arrange service delivery. The role * Communicate with clinical staff by email. * Update and send weekly schedules, emails, and staffing lists to Trusts and Health Groups. * Maintain and update Excel schedules and use the online scheduling system. * Provide general administrative support as and when required. Skills and Experience * Professional customer service approach * Excellent communication skills and a great telephone manner * Methodical and systematic * Able to communicate at all levels * Attention to detail * Organised and efficient with excellent planning and prioritising skills. * Strong...

Job Title: School Office Admin Assistant 📍 Location: Various Primary & Secondary Schools About Applebough Education Applebough Education is a dedicated provider of high-quality staff to both Primary and Secondary schools. We work closely with our partner schools to ensure they receive reliable, professional support that helps create positive and well-organised learning environments. We are currently seeking motivated and dependable Admin Assistants to join school office teams across our network. The Role Working within a busy school office, you will play a key role in ensuring smooth daily operations. You will be the first point of contact for pupils, parents, staff, and visitors, providing excellent customer service and carrying out a range of administrative duties with accuracy and professionalism. Key Responsibilities * Welcoming visitors, pupils, and parents; handling enquiries in person, by phone, and via email * Maintaining accurate school records...

Part-time Receptionist/Administrator - temporary (19.5 hours p/w) | Sutton Coldfield | Hours: Tuesday and Wednesday – 07:45- 18:30 | £12.21 per hour Penns Personnel are looking to recruit an experienced part-time Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The shift pattern, including the days and working hours are listed below. As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care. Duties include: * Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and...

Service Desk Administrator * 12-month maternity cover contract with a view to going permanent at the end of the contract due to expansion of the business. * ·You will be based locally to Oldbury, driving licence advantageous but not essential. * Salary £24-26k depending upon experience * Full time or part-time (i.e. school hours) but would need to work every day office based – no hybrid. * Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties? Then we could be your new place! Benefits: * Holidays: 20 days annual leave + bank holidays + extra days at Christmas * Pension scheme * On site parking * Cycle to work scheme offered after 2 years of service * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Roles and Responsibilities...

Your new company We are seeking a Licencing Assistant to join a busy local authority team in Solihull. This role will predominantly focus on taxi licencing, supporting the smooth running of appointments and ensuring that all applications are processed efficiently. Your new role The position is based in a customer service centre, where you will handle a high volume of appointments, each lasting around 30 minutes. The work is fairly repetitive but requires consistency, accuracy, and a professional approach at all times. You will be the first point of contact for customers, meeting and greeting them, answering queries both in person and via email, and guiding them through the licencing process. Key responsibilities include processing applications within the licencing department, inputting data accurately, and checking documents to ensure compliance. What you'll need to succeed We are looking for someone with excellent attention to detail and a commitment to delivering...

Pertemps West Bromwich are currently working with a local client looking for Drivers Mates to support busy delivery routes in and around Wednesbury. This is an ad-hoc role, perfect for anyone who wants work that fits around their lifestyle while still keeping active and earning. Pay: £12.21ph What you’ll be doing Assisting the driver with locating and delivering parcels Handballing items up to 30kg per person (always safe, shared lifts or supported where needed) Providing great customer service on deliveries Start Times Shifts can start anytime between 5:00am – 8:00am Finish time is when the route has been completed – no two days are the same! What we’re looking for Previous experience in delivery, warehouse, driver’s mate or similar roles Comfortable with early starts and manual handling Able to lift and move items up to 30kg safely Reliable, positive attitude, and a strong work ethic Driving licence is advantageous but not essential Interested? Apply today or email (url...

Client Confirmation Assistant Pay: £12.21/hour Job Location: Solihull Job type: Temporary Contract, 2-3 months (with potential extension) UK Staffing Group are currently working with a leading provider of sales training events and online courses. They are looking for someone to join them on a temporary basis, to support their sales team by confirming client’s attendance to their events and courses. Job Responsibilities: · Speaking with existing clients to confirm their attendance · Verifying details such as date, time, location etc. · Providing courteous and professional customer service · Maintain and updating accurate customer records · Supporting scheduling and administrative processes as needed Job Requirements: · Prior experience in telephone-based customer service · Great verbal communication and active listening skills · A strong work-ethic and the ability to manage a high-volume of tasks · Proficient with basic computer systems and data entry · Reliable,...

Class 2 ADR Driver - £18.00 per hour - Temporary Work - Coleshill Start Date: 01/12/2025 Start Time: 07:00 AM Location: Coleshill Sector: Logistics, Distribution & Supply Chain Pure Staff Birmingham are recruiting a reliable, safety-focused Class 2 ADR (Category C) Driver to support one of our valued clients based in the Coleshill area. If you're looking for temporary work with excellent pay, this is a great opportunity to join a well-established and supportive team. Role Overview Nationwide deliveries and collections of ADR goods Typically 4-8 drops per shift 2-3 nights out Responsible for the safe and timely delivery of fuel products Provide first-class customer service at the point of delivery Transporting pressurised ink and oil covered by ADR regulations Ensuring all goods are transported in line with ADR standards and company compliance Maintaining accurate delivery paperwork and safety documentationRequirements Valid UK Category C licence (Class 2) Valid ADR...