141 customer service jobs found in Birmingham

Please Note: We are a remote team, so kindly avoid calling the local office. Click to apply, and we'll be in touch as soon as possible! Job Title: Reception / Customer Service Representative Location: Birmingham, B3 Contract Type: Temporary Start Date: 18/12/2025 End Date: 09/01/2026 Job Summary We're looking for a Customer Service Representative to provide front line support to visitors and colleagues. The role involves greeting guests, managing calls, handling incoming and outgoing packages, and carrying out general administrative duties. Key Responsibilities Welcome and direct visitors Answer incoming calls and provide information as needed Manage courier deliveries and collections Maintain visitor logs and issue security passes Perform general clerical tasks such as typing, filing, photocopying and preparing mail Manage the boardroom schedule and equipment Support the team with additional admin tasks when required Skills Required Strong verbal and written...

Your new company You'll be joining Bristol City Council (BCC), the largest local authority in Europe, which is responsible for maintaining thousands of properties and ensuring tenants receive timely support. The Housing Repairs team plays a crucial role in managing emergency and non-emergency repair requests, coordinating with contractors, and assisting tenants with rental responsibilities and council tax queries. This service ensures that properties are maintained to a high standard while supporting tenants to meet their obligations. Your new role As a Housing Repairs Adviser, you will be the first point of contact for tenants reporting repairs or seeking advice about their housing responsibilities. You'll manage a variety of calls, from urgent repair requests to general queries, and provide accurate information to ensure repairs are logged and processed efficiently. You will also liaise with the Rents department to help tenants stay on top of payments and other...

Join Our Team as a Customer Service Administrator! Are you ready to take your customer service skills to the next level? We are seeking an enthusiastic Customer Service Administrator to join our client's dynamic team in Birmingham! This is a fantastic opportunity to work in the utilities industry with a company committed to empowering learners through exceptional retrofit training. Role Overview: As a Customer Service Administrator, you will be the first point of contact for our client's valued customers. Your primary responsibility will be to ensure smooth communication and efficient processing of inquiries. If you are proactive, organised, and love helping others, we want to hear from you! Contract Type: Temporary contract Daily Rate: £97 + holiday pay + temp benefits Working Pattern: full-time Key Responsibilities: Respond to customer inquiries via phone and email Process orders and manage customer accounts efficiently Provide product and service information to...

Customer Service Advisor – Rolling Contract Solihull, Birmingham £12.50 per hour Monday – Friday | 8:30am – 5:00pm No weekends, no evenings, no shifts! Are you friendly, patient and great at solving problems? We’re looking for Customer Service Advisors to join a busy, professional team in Solihull on an ongoing rolling contract (perfect if you want stability without being tied into a permanent role). What you’ll be doing: Handling inbound customer enquiries (phone, email & live chat) Resolving queries quickly and efficiently Providing excellent service with a smile (even when it’s over the phone!) Updating systems and keeping accurate records What you need: Previous customer service experience (retail, hospitality, contact centre – all considered) Strong communication skills and a positive attitude Good IT skills and the ability to pick up new systems quickly Ability to start ASAP or within the next 1–2 weeks For more information on this role, please contact Andrew...

Temporary Customer Service Administrator Solihull Mon – Fri Office based (37.5 hours a week) £12.21 per hour Duration: Ongoing Are you a confident communicator with a flair for problem-solving? We’re looking for a proactive Temporary Customer Service Administrator to join our client’s busy team, supporting customers with their enquiries and ensuring swift solutions. The Role: • Handling inbound enquiries from clients in a professional and efficient manner • Logging details accurately and keeping clients updated on progress • Monitoring and following up to ensure issues are resolved promptly • Providing excellent service and maintaining a positive customer experience About You: • Previous customer service or administration experience • Strong organisational skills with attention to detail • Ability to remain calm under pressure and prioritise effectively • Confident communicator, both verbally and in writing • Flexible, reliable, and able to hit the ground running If you feel you...

Customer Service advisor Walsall 8am-4:30pm Monday to Friday  Temporary ongoing  £13.46 Per Hour  Customer service advisor  My client based in Walsall is recruiting for a customer service advisor to join their team on a temporary ongoing basis.  Duties of a customer service advisor include  Data entry  Customer service calls to existing customers and occasional cold calling  Following up quotations  Assisting the transport office with administration duties  Updating customers on transport and the progress

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. You will be working part time hours: * Monday to Friday 8am – 12pm (20 hours per week) OR * Monday to Friday 2pm - 6pm (20 hours per week) THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. This is a temporary role so the successful candidate will need to be available to start immediately....

A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for? We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks. Operational Hours 07:00 - 19:00 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis. Flexibility between 30-40 hours per week. Will have to commit to 2 weeks Full Time training in Office. Job Role: Your key responsibilities, which are not exhaustive and not limited to include: " Managing inbound calls to the business from worldwide clients handling...

If you are a Dutch speaker, apply below for this exciting new role! On behalf of an international client we are looking for a Dutch speaking Customer Service Administrator to join their team. You can work fully remote and will be providing an outstanding customer experience to Dutch speaking customers. Your responsibilities will include: Handling inbound customer enquiries across various channels, including telephone and email Taking ownership of an issue and following it through to a solution where the customer is satisfied Logging and processing call information on the system About you: The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent Dutch language skills. Travel expenses will be paid for to travel to the Daventry office to pick up work equipment, you can work fully remotely for the duration of the temporary contract afterwards. The project is expected to last until February 2026. Profile: Required...

Customer Service Administrator Location: Northampton (Office-based for 3 weeks, then Hybrid: 2 days office / 3 days home) Working hours: Monday to Friday, 8:30 am - 5:00 pm. Pay rate: £13.33 per hour Contract: Temporary (3 months - likely to extend) Start Date: 5th January About the Role We are seeking a Customer Service Administrator to join the Settlements Team within a large, well-established corporate organisation. This is a fantastic opportunity to support the finance division with settlements and allocations for bonuses. You'll be part of a focused, collaborative team that values accuracy and efficiency. The team is diverse, experienced, and committed to delivering exceptional service. Key Responsibilities Liaise with internal stakeholders via email and phone to resolve queries. Handle incoming calls from customers regarding leases, rentals, and bonus payments. Process settlements of invoices and finalise transactions. Support the Reconciliation Team with accurate...

InstaStaff are currently recruiting for a Part Time Market Researcher to join their clients remote team based at various bus, tram and rail depos across Birmingham. As a Part Time Market Researcher,  you will be required to approach people traveling throughout Birmingham on trains, buses and trams, undertaking market research questions, and asking them their views, opinions and feedback on various subjects. You will have experence in market research duties and be confident in approching people and holding a converstaion to gather the information required.  This role will be on an ad hoc basis to suit yourself, we require people across all 7 days of the week, you choose the day you wish to work. The hours of work will be either 8am - 2pm or 1pm - 7pm The duties of the Part Time Market Researcher will include: Working at various transport locations Speaking to people face to face Asking the pubilc questions and completing surverys Gathering information Filling in forms on a...

Are you an experienced Business Analyst or Business Systems Analyst? Do you have specific experience of working on repairs, maintenance, asset management or social housing software implementations or business process improvements? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to take a key role in the procurement and implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. This contract is offered on an initial six-month basis with scope to run - and outside of IR35. The purpose of your role new role will be to shape, develop, and own end to end AsIs/ToBe business solutions, business analysis activities, and the development of business requirements, and/or develop functional and non-functional requirements for procurement. Your day-to-day responsibilities...

Are you a Class 2 ADR driver seeking a new opportunity? Join our client's team at various sites Nationwide and enjoy: Competitive Pay: Earn £18.85 per hour, guaranteed 42.5 hours per week, overtime rates of £28.28 Weekends paid at £28.28 Rates are PAYE, 28 days holiday per year which increase with length of service. Bonuses: Performance bonus available Roaming Bonus - £25 per day Nationwide work: The role will involve staying in hotels and working at different depots across the country. This will be on various shift patterns depending on site requirements and will involve weekend shifts. Travelling time to depots from your home location paid, mileage (45p per mile), hotels provided plus meal allowances. Perks: Free on-site parking, provided PPE, comprehensive training. Career Development: Access to Manpower 'MyPath' for online courses. Responsibilities: Delivering exceptional customer service. Ensuring safe and professional operations in line with client standards. Multi...

Your new company You'll be joining a dedicated local authority team committed to supporting citizens with their housing needs. This service plays a vital role in processing council housing applications and providing guidance to individuals who are homeless or seeking housing assistance. The team is passionate about delivering clear, accurate advice and ensuring fair access to housing services. Your new role As part of the Housing Solutions and Advice team, you will be the first point of contact for citizens navigating the council housing process. You'll handle a variety of queries, from new applications to changes in circumstances, and provide clear guidance on eligibility and legislation. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping people understand complex processes. Your day-to-day responsibilities will include: - Answering citizen queries about current, previous, or future housing applications. - Explaining legislation,...

Your new company Birmingham City Council is one of the largest local authorities in the UK, committed to delivering high-quality housing services across the city. You will join a dedicated team working to ensure safe and compliant housing for residents. Your new role As an Assistant Housing Officer, you will play a key role in supporting housing compliance and customer service. A major part of your role will involve completing Fire Risk Assessment remedial action follow-ups and assisting with other tasks within the housing team. You will work flexibly across Birmingham, ensuring housing standards are met and residents receive excellent service. This role requires independence as well as teamwork, and you will need to manage your time effectively while covering city-wide responsibilities. What you'll need to succeed To succeed in this role, you must have strong IT skills and the ability to navigate multiple systems confidently. Excellent communication skills, both written and...

Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm. What you'll need to succeed Experience in income recovery, debt negotiation and collection. Strong communication skills and ability to handle challenging...

Job Title: Rail Supervisor Location: Birmingham, plus travel to East Anglia Contract: Casual Worker or Perm (depending on pay method) Shifts: Days, Nights and Weekends Pay: Competitive, PAYE or CIS   Division: Civils and Construction  As the Rail Supervisor, you will manage the planning and delivery of Rail PWAY projects, ensuring site teams have the information, materials and equipment to deliver the works effectively and efficiently. Liaising with the Head of the Department, Construction and Civils Coordinator and client on-site. Ensuring high standards of communication and customer service are upheld and a professional working relationship is maintained.  What you’ll do: Ensure teams understand plans to deliver works as specified by the client. Oversee and create equipment lists for site delivery works. Consider occupational and environmental risks to members of the public. Maintain a healthy working relationship with principal contractors and/or contractors, obtaining...

Smile Education are currently recruiting for a school experienced administrator to start immediately for a school in Birmingham.   The successful applicant will be carrying out general administrative tasks such as signing visitors in and out of school in line with safeguarding policies, updating the school CRM system, and dealing with general queries. Applicants must have exceptional communication skills, both written and verbally, and have previous experience in using SIMS, CMIS, ARBOR or BROMCOM.   This is a fantastic opportunity to join a friendly and lively school office team. The expected salary range for the role is between £17-£18 per hour, depending on experience.   Duties and Responsibilities: Day to day attendance monitoring Updating student records Previous experience using SIMS software system Maintain accurate pupil attendance records Provide administrative support as and when required Present data to senior leaders Need to be highly organised Have excellent...

We are currently recruiting for Telemarketers to join our client in Birmingham City Centre. This is a hybrid role once trained, but some travel to the City Centre office will be required. Duties include but are not limited to: · Calling potential customers, gathering information · Arranging/ making appointments for telephone consultants · Lead generation and profiling · High volume of outbound telephone calls · Excellent customer service required This role is initially temporary, however if you also speak fluent English then there could be further opportunities. If you have any form of Telesales, Sales, Telemarketing, Call Centre, Customer Service experience, please get in touch

Housing Officer – Social Housing Location: West Midlands Contract: 3–6 Months Temp (Strong Potential to Go Permanent) Start Date: 5th January Working Pattern: Hybrid (Home & Estate Visits) We are supporting a leading Housing Association in the West Midlands who are looking to bring an experienced Housing Officer on board. This is a great opportunity for someone confident in tenancy management, resident engagement, and estate-based work who can hit the ground running in the new year. Role Overview As a Housing Officer, you will be responsible for delivering a high-quality neighbourhood management service across a defined patch. You will work directly with residents to support tenancy sustainment, resolve tenancy-related issues, and maintain safe, well-managed communities. Key Responsibilities * Manage a patch of general-needs properties * Conduct tenancy sign-ups, visits, and reviews * Handle low–medium level ASB, safeguarding concerns, and tenancy breaches *...