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Jan 30, 2024

Benjamin Bennett

  • Business Analyst
  • Northampton
Contractor Biotech Business Development Finance Government Health Care
Benjamin Bennett

Personal Summary

I am a highly skilled and experienced Business Analyst with a strong background in requirements gathering, IT validation, and defect management. I have a proven track record of successfully leading ERP migration projects and optimizing business processes. I am adept at facilitating effective communication between business users and technical teams, ensuring project milestones are met. My attention to detail and analytical mindset allow me to identify areas for improvement and implement solutions that drive efficiency and productivity. I am a dedicated professional who thrives in fast-paced environments and is committed to delivering high-quality results.

Skills

  • Requirement Gathering
  • IT & Clinical Validation
  • Defect Management
  • Training & Workshops
  • Test Script Writing
  • Batch Scan Testing
  • Stakeholder & Leadership Engagement
  • Agile Scrum Methodology

Licenses and certifications

  • Cerner
  • Epic
  • Lorenzo
  • Allscripts
  • Mosaiq
  • CVIS
  • e-Noting
  • Carenotes
  • Medchart
  • Symphony
  • Civica Cito
  • Openeyes
  • iCM
  • iCNET

Work Experience

Business Analyst
Oct 2022 - Jan 2024 Guys and St Thomas NHS, Kings College NHS, Royal Brompton NHS, Princess royal NHS Trust - Apollo Epic
  • Led requirements gathering workshops, engaging with stakeholders to understand business needs and objectives for ERP migration projects.
  • Conducted in-depth analysis of current business processes, identifying areas for improvement and optimization.
  • Developed comprehensive business requirement documents, process flows, and use cases to guide the development and implementation phases.
  • Collaborated closely with the development team, ensuring alignment with business goals and user requirements.
  • Acted as a bridge between business users and technical teams, facilitating effective communication and ensuring project milestones were met.
  • Played a crucial role in user acceptance testing (UAT), addressing feedback and ensuring a seamless transition to the new ERP system.
  • Continuously monitored post-implementation performance, identifying opportunities for further enhancements and addressing issues as they arose.
Data Analyst/RTT Validator
Mar 2017 - Apr 2020 NORTH & EAST HOSPITAL STEVENAGE (GO - Live IPM/LORENZO)
  • Communicated clinical information to patients relating to their procedures and treatments, ensuring appropriate distribution of patient information booklets.
  • Prepared PowerPoint presentations, arranged meetings with stakeholders, and facilitated progress across the project tracker.
  • Worked extensively with the Pediatric department to ensure patients are added onto waiting lists and subsequent appointments booked should they DNA appointments in line with the Trusts Policy.
  • Worked alongside the ENT specialist team to ensure that patients' surgical needs are met while ensuring that the National 18 Weeks Referral to Treatment targets are met.
  • Validated Patients' records according to the 18 Weeks Pathway National rule.
  • Provided extensive RTT training to the hospital staff, management, and stakeholders.
  • Ensured that the Hospital provides a high standard service of care by working closely with consultants, nurses, operation managers, and ward sisters.
  • Understood policies regarding the admittance of children, care of the elderly, and vulnerable patients.
Service Desk Analyst
May 2014 - Present Ricoh
  • Provided first-line logging, diagnosis, and resolution of incidents and service requests that enter the service desk via phone call, email, or self-service portal to ensure a high level of customer service is delivered.
  • Provided functional escalation to internal, customer, and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis.
  • Provided end-to-end incident and service request management to ensure customers are kept updated on the progress of their tickets.
  • Worked in conjunction with company policies, procedures, and standards so that behaviors and working practices are in line with the Ricoh way.
Service Consultant & Mortgage Advisor
Dec 2011 - Present Nationwide
  • Provided advice on a range of products and services to meet clients' needs.
  • Collected the required information accurately.
  • Provided an excellent customer experience by way of a friendly telephone manner and active listening.
  • Provided clear communication to customers and/or their representatives.
  • Adhered to Service Level Agreements.
  • Liaised with external companies and internal departments in a timely and professional manner in order to effectively process the customer's claim notification.
  • Adhered to company policies and procedures.
Collection Advisor
Aug 2009 - Present Equita
  • Recovered outstanding debts.
  • Managed customer queries and complaints.
  • Performed administration tasks.
  • Negotiated suitable payment plans.
  • Maintained the in-house database.
  • Trained new employees.
Collection Advisor
Jan 2005 - Present Newlyns
  • Recovered outstanding debts.
  • Assisted in the reduction of company debt.
  • Managed customer queries and complaints.
  • Reconciliation of accounts.
  • Achieving and exceeding KPI's.
  • Trained new employees.
Customer Service Agent
Sep 2003 - Present Hays DX
  • Logged inbound and outbound deliveries.
  • Performed data entry tasks.
  • Compiled reports for the management team.

Education

A levels
Jan 2000 - Present Malaroy High School, South East London
GCSEs
Jan 1998 - Present Malaroy High School, South East London