Dec 09, 2025
I have worked within IT and Application Support for over 25 years, collaborating with companies such as Giro-bank, Alliance & Leicester, Unisys, NHS & IPSL. Currently, I am an IT Contractor, having recently worked with Curtins Consulting Limited, HCRG Care Group, Amey, Network Rail & Princes Foods Group. I am hardworking, enthusiastic, and trustworthy, with experience in ITIL principles, time scales, targets (KPIs), OLAs & SLAs, both individually and as part of a team.
Skills
ITIL foundation principles and best practices
Excellent troubleshooting skills and diagnostics capabilities
Managing Windows User accounts using Active Directory & Microsoft Azure AD (ENTRA)
Excellent working knowledge of Microsoft Windows 10/11 and Office Suite (M365)
Security & Virus Events management
Remote assistance tools proficiency (RDP, MS Teams, TeamViewer)
Basic networking principles
Outstanding customer service and strong first-time fix rates
Licenses and certifications
DBS BASIC Certificate - Completed. Certificate number: 001153754830
BMC Accredited Scheduler: BMC Control-M Workload Automation 8.0 Certification
ITIL® Foundation v3 certificate in IT Service Management
European Computer Driving Licence (ECDL)
City and Guilds Level 3 in supporting IT Users
City and Guilds Level 2 in installing IT products
Awards and achievements
Princes Pathways Ethical Trading and Human Rights (2023)
Princes Pathways Cyber Security - Emails, Spam, Phishing, Malware, etc. (2023)
Unisys & IPSL IPSL Risk Awareness (2019)
Unisys & IPSL IT Security Awareness (2019)
Unisys & IPSL IT-Data Privacy (2019)
Unisys & IPSL Unisys Ethics, Anti-Harassment & Discrimination (2019)
Unisys & IPSL Health & Safety (Ergo-Wise, DSE, Fire Safety & Manual Handling) (2019)
IT Service Desk Analyst
Liverpool, UK