Nov 18, 2025
I have worked within IT and Application Support for over 25 years, with experience in companies such as Giro-bank, Alliance & Leicester, Unisys, NHS & IPSL. Currently, I am an IT Contractor, having recently worked with Curtins Consulting Limited, HCRG Care Group, Amey, Network Rail & Princes Foods Group. I am hardworking, enthusiastic, and trustworthy, with experience in ITIL principles, time scales, targets (KPIs), OLAs & SLAs, both individually and as part of a team.
Skills
ITIL foundation principles and best practices
Excellent troubleshooting skills and diagnostics capabilities
Microsoft Windows 10/11 and Office Suite (M365)
Active Directory & Microsoft Azure AD (ENTRA)
Remote assistance tools (RDP, MS Teams, TeamViewer)
VPN configuration (FortiClient)
Basic networking principles (TCP/IP, DNS, DHCP)
Support for various applications and platforms (SAP, Citrix, Autodesk)
Security & Virus Events management
Licenses and certifications
DBS BASIC Certificate, 2023
BMC Accredited Scheduler: BMC Control-M Workload Automation 8.0 Certification, 2015
ITIL® Foundation v3 certificate in IT Service Management, 2014
European Computer Driving Licence (ECDL), 2002
City and Guilds Level 3 in supporting IT Users, 1999
City and Guilds Level 2 in installing IT products, 1999
Awards and achievements
Princes Pathways Ethical Trading and Human Rights, 2023
Princes Pathways Cyber Security - Emails, Spam, Phishing, Malware, etc., 2023
Unisys & IPSL IPSL Risk Awareness, 2019
Unisys & IPSL IT Security Awareness, 2019
Unisys & IPSL IT-Data Privacy, 2019
Unisys & IPSL Unisys Ethics, Anti-Harassment & Discrimination, 2019
Unisys & IPSL Health & Safety (Ergo-Wise, DSE, Fire Safety & Manual Handling), 2019
IT Service Desk Analyst
Liverpool, UK