Retention & Renewals Manager (12 Month FTC – Maternity Cover)
Location: Sheffield City Centre, Hybrid Working
Type: 12 Month FTC – Maternity Cover
This is an excellent opportunity to lead an established customer-facing team focused on delivering measurable customer value, strengthening engagement, and driving long-term customer retention and renewals.
We are delighted to be recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation with their Head Office in Sheffield City Centre.
The Opportunity
You will inherit a high-performing team, maintaining momentum while embedding a proactive, value-led approach to customer engagement.
The role combines strong people leadership with commercial awareness, ensuring customers fully adopt solutions, recognise ongoing value, and successfully renew.
Key Responsibilities
* Lead, coach and develop a customer-facing team (c.10–15 people)
* Drive proactive customer engagement focused on adoption, retention and renewals
* Own renewal planning, retention strategy, and churn risk mitigation
* Establish clear coaching rhythms and performance expectations
* Use customer insight and data to improve engagement and outcomes
* Collaborate cross-functionally with Sales, Product, Marketing and Support teams
About You
* Candidates must come from a Retentions or Renewals background
* Proven experience leading customer-facing teams within Retention, Renewals, Customer Success or Account Management environments
* Strong coaching and leadership capability with a structured management approach
* Experience driving customer engagement and long-term retention strategies
* Commercially aware with strong ownership of renewal performance
* Comfortable working in a fast-paced, evolving environment
* Able to build trust, maintain high standards and lead with a customer-first mindset
Package
* Very Competitive
* Hybrid working
* Sheffield city centre location
* 12-month fixed-term contract (maternity cover)