Job Title: Customer Care Administrator / Customer Experience Manager Assistant (Freelance – 3 Months)
Location: New Malden
Contract Type: Freelance / Temporary (3 months)
Start Date: Immediate / As soon as available
About the Role
We are seeking a proactive and highly organised Customer Care Administrator / Customer Experience Manager Assistant to support a busy team during a key period. This short-term freelance role will focus on ensuring a smooth customer journey, particularly around handovers, completions, and move-ins.
This is a hands-on role ideal for someone with strong coordination skills and a customer-first mindset, who can hit the ground running.
Key Responsibilities
* Assist with property handovers and completions, ensuring all documentation and processes are completed accurately
* Coordinate and support customer move-ins, providing a seamless and positive experience
* Act as a point of contact for customers, responding to queries promptly and professionally
* Liaise with internal teams, contractors, and stakeholders to resolve issues efficiently
* Maintain accurate records and update internal systems
* Support the Customer Experience Manager with day-to-day administrative and operational tasks
Essential Requirements
* Previous experience in customer care, customer service, or property-related roles
* Strong organisational skills and attention to detail
* Excellent communication skills (written and verbal)
* Ability to manage multiple tasks and prioritise effectively
* Confident using Microsoft Office and internal systems
* Experience supporting handover/completion processes or move-ins (highly desirable)
Personal Attributes
* Customer-focused with a positive, can-do attitude
* Reliable and able to work independently
* Problem-solver with a proactive approach
* Professional and approachable
What We Offer
* Competitive freelance rate (dependent on experience)
* Opportunity to gain experience in a fast-paced environment
* Supportive and collaborative team