9 hybrid jobs found

Specialist Customer Service Officer Oxfordshire (Hybrid – 1–2 days onsite) Initial 3-Month Contract – Starting ASAP £17.85 PAYE / £23.58 UMB We are recruiting a Specialist Customer Service Officer to join Contact Oxfordshire, the frontline service for Adult Social Care enquiries. This is a critical role supporting vulnerable adults and partner agencies at moments when clarity, safeguarding knowledge, and professionalism matter most. As a Specialist Customer Service Officer, you will be the first point of contact for adult social care enquiries from members of the public and partner agencies, including medical professionals, the police, and the fire and rescue service. Key responsibilities include: Handling enquiries via phone, email, web, and face-to-face channels Processing safeguarding referrals and emergency service reports Managing assessments for disability aids Completing bed leaver reviews Signposting individuals to appropriate Oxfordshire services in line with...

Job Title: Solutions Architect - Salesforce Location: London (Hybrid) Type: Contract, Full-Time We are looking for a skilled and experienced Solutions Architect to join a rapidly growing organisation. As a Solutions Architect, you will be responsible for designing and implementing comprehensive solutions that meet our client's needs and drive their business success. The ideal candidate will possess extensive knowledge in Customer CRM, Salesforce, Service Cloud, and migration experience. As a Solutions Architect, you will be responsible for designing and implementing comprehensive solutions that meet our client's needs and drive their business success. You will be responsible for the ownership of solution architecture and technical designs within programmes of work. Key Skills and Experience Customer CRM: Proven experience in implementing and managing Customer Relationship Management systems. Ideally you have experience in the retail sector. Salesforce experience...

1st Line Support – 3-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support – in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

We are recruiting an Operations Support Analyst to support our client with the rollout of new payment technology across a large UK network. This is a hands‑on role ideal for someone who enjoys problem‑solving, coordinating with stakeholders, and keeping operations running smoothly. Role details: * 6‑month temporary contract * £197 p/d PAYE * Hybrid - 3 days per week in Keynsham * Initial hours: 3pm-11pm (first 3 months) What you'll be doing: * Supporting the rollout of new payment terminals (PDQs) * Helping clinic teams adopt new processes and resolve issues * Managing terminal setup, configuration, and inventory * Coordinating with third‑party providers and internal teams * Reporting on rollout progress, incidents, and trends * Identifying recurring issues and suggesting improvements What we're looking for: * Strong communicator, confident with both technical and non‑technical users * Experience using card machines (taking payments) * Admin skills and computer...

End User & Onsite Support Specialist** (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Purpose As a Desktop Support & Technology Bar Analyst, you will provide 2nd Line IT support across the organisations desktop environments, including Microsoft Windows, Citrix Receiver, MS Office, and various line-of-business applications. Your role is vital in ensuring that our non-trading floor environments run smoothly, addressing and resolving technical issues promptly to maintain productivity. Key Responsibilities: Technology Bar Support:Serve as the first point of contact for IT inquiries at the Technology Bar, assisting colleagues with walk-up and email requests. Incident Management:Answer calls, create tickets, and escalate issues as needed to ensure effective resolution of IT incidents. Video Conferencing Support:Provide primary...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Available to start immediately? We’re recruiting for multiple Temporary Customer Assistance Coordinators to join a well-established global organisation, providing vital support to customers during critical and often sensitive situations. 🌟 Customer Assistance Coordinator x4 📍 Croydon | Hybrid working 💷 Pay: £14.84 per hour 📅 Start: 16th March 2026 – end of September 2026 🕒 Hours: 35 hours per week ⏰ Shift-based between 7am–10pm, including weekends and bank holidays 💬 The Role As a Customer / Medical Assistance Coordinator, you’ll be at the heart of the customer journey, providing calm, empathetic, and efficient support in challenging circumstances. Using your strong organisational and communication skills, you’ll manage multiple cases while ensuring customers receive clear updates, reassurance, and a high level of care. You’ll handle both inbound and outbound calls, liaise with medical professionals and third parties, and remain composed under pressure in a fast-paced...