IT Helpdesk Officer (3-Month Contract)
Bath | Hybrid Working | Immediate Start
Looking to kickstart your IT career with a leading global consultancy?
We're recruiting for an IT Helpdesk Officer to join a busy Global IT team on an initial 3-month contract based in Bath. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment.
The Role
As part of the IT Helpdesk team, you'll provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level of service. This is a varied role where you'll gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment.
Key Responsibilities
* Provide 1st Line IT support via phone, email and remote support tools
* Log, prioritise and resolve helpdesk tickets within agreed SLAs
* Troubleshoot Microsoft 365, Windows and software-related issues
* Escalate more complex technical issues where required
* Deliver exceptional customer service to users across the business
* Support the day-to-day operation of the IT Helpdesk
About You
We're looking for someone who is passionate about IT and enjoys solving problems.
You'll ideally have:
* Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience)
* Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel)
* Excellent communication and interpersonal skills
* A proactive approach with a willingness to learn
* Strong troubleshooting and problem-solving abilities
Desirable Skills
* Active Directory or Exchange Online
* SharePoint or OneDrive
* ITIL awareness
* Microsoft 365 Defender exposure
What's on Offer?
* Hybrid working (Bath office)
* Initial 3-month contract with an immediate start
* Opportunity to gain experience within a large global organisation
* Friendly, supportive IT team
* Exposure to enterprise technologies and large-scale IT operations
If you're looking to develop your IT career in a professional, fast-paced environment, we'd love to hear from you.
Apply today for immediate consideration