Customer Service Advisor & Administrator
Based in Cumbernauld | fully office-based role
Full-Time role | 8:30am to 5:00pm | Monday to Friday
Temp contract for a minimum of 8 weeks | potential for extension
Pay rate of £14.00 per hour + holiday pay
Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project.
The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration.
Duties involved in this role will include:
Taking ownership & management of the enquiries & returns inbox - dealing with a high volume of enquiries in a courteous & professional manner
Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time
Providing customers with tracking information
Escalating more in-depth or complex return & repair requests to the relevant team member to pick up
Ensuring that all return & repair requests are correctly logged on the internal system and updated on Excel sheets
Various other ad hoc customer service & administrative tasks as required/directed
In order to be considered for this role your skills and experience should include:
Previous experience within Customer Service - preferably multi-channel office-based
First class written communication skills - as the vast majority of this role will be dealing with emailed correspondence
Solid IT skills (particularly MS Excel) with the ability to pick up new systems quickly
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age